Laura Wasserson <p>For all repairs inquiries, please email repairs@gilesandbrother.com.<br /> For all returns and exchanges, please email our customer service at shop@gilesandbrother.com, <br /> or leave us a message at (646) 652-6831 and we will return your call within 24 hours.</p> <p>Returns and Exchanges<br /> We accept returns or exchanges for up to 2 weeks after items are received. <br /> However, for the holiday season, all orders placed during the month of December can be returned up until January 8th.</p> <p>We do not accept returns or exchanges on any customized items.</p> <p>To make a return or exchange, please contact customer service, and they will issue a return tag for insured shipping. The customer is responsible for all shipping costs. In the case of a return, your card will be credited in full, minus the cost of return shipping.</p> <p>Repairs<br /> We will make reasonable repairs on items for up to 1 year after date of purchase. Giles &amp; Brother reserves the right to deny unreasonable repairs.<br /> To request a repair, please contact customer service, and they will issue you a repair number and return tag for insured shipping. The customer is responsible for all shipping costs.</p> 2009-02-02T18:32:56-05:00 returns-repairs 3091382 2009-02-02T18:32:56-05:00 130932 2009-12-10T16:48:41-05:00 For all repairs inquiries, please email repairs@gilesandbrother.com. For all returns and exchanges, please email our customer service at shop@gilesandbrother.com, or leave us a message at (646) 652-6831 and we will return your call within 24 hours. Returns and Exchanges We accept returns or exchanges for up to 2 weeks after items are received. However, for the holiday season, all orders placed during the month of December can be returned up until January 8th. We do not accept returns or exchanges on any customized items. To make a return or exchange, please contact customer service, and they will issue a return tag for insured shipping. The customer is responsible for all shipping costs. In the case of a return, your card will be credited in full, minus the cost of return shipping. Repairs We will make reasonable repairs on items for up to 1 year after date of purchase. Giles & Brother reserves the right to deny unreasonable repairs. To request a repair, please contact customer service, and they will issue you a repair number and return tag for insured shipping. The customer is responsible for all shipping costs.